Privacy Policy
Welcome to Gold365. Your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you use our website, mobile app, or contact us through our support channels. By using our services, you agree to the practices described in this policy.
1. Information We Collect
When you interact with Gold365, we may collect the following types of information:
a. Personal Information
Name
Mobile number
Email address
Payment details (UPI ID, bank details, crypto wallet info)
Identification documents (for KYC verification, when required)
b. Usage Information
Device type and operating system
IP address and location data
Pages visited, time spent, and games played
Referral source and traffic behavior
c. Communication Records
Chat logs from WhatsApp, Email, and Live Chat
Records of inquiries and customer support interactions
2. How We Use Your Information
We collect and use your data to ensure a secure, personalized, and seamless experience on Gold365. Uses include:
Creating and managing your Gold365 ID
Processing deposits and withdrawals
Sending account-related updates and promotions
Providing 24/7 customer support
Verifying user identity (KYC)
Enhancing user experience through personalized content
Detecting and preventing fraud or misuse of the platform
3. Sharing of Information
We respect your privacy. Your data is never sold or shared with third parties for marketing. However, we may share your data:
With payment gateways for secure transactions
With regulatory or legal authorities if required by law
With third-party service providers who help us maintain the platform (under strict confidentiality agreements)
4. Data Security
We implement industry-standard security measures to protect your data, including:
End-to-end encryption for financial transactions
Secure data storage and access control
Firewalls and server monitoring
Regular security audits and updates
Your login credentials and payment details are never shared or exposed to unauthorized parties.
5. Cookies and Tracking
Gold365 uses cookies and similar technologies to enhance your experience, track usage patterns, and provide personalized services. These cookies may:
Remember your login information
Track traffic sources
Monitor gameplay behavior for responsible gaming
You may choose to disable cookies in your browser, but this may impact functionality.
6. Your Rights
As a user of Gold365, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate data
Request deletion of your account and data
Opt-out of promotional communications at any time
To exercise these rights, contact us via WhatsApp or email below.
7. Data Retention
We retain your data as long as your account is active or as required for legal or operational purposes. Once your account is closed, your data will be securely deleted after a reasonable period.
8. Children’s Privacy
Gold365 is strictly for users 18 years and older. We do not knowingly collect personal information from minors. If we discover that a minor has submitted data, we will delete it immediately.
9. Third-Party Links
Our platform may contain links to external sites or third-party games. Gold365 is not responsible for the privacy practices or content on those sites. We recommend reviewing their privacy policies separately.
10. Updates to This Policy
Gold365 may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of the platform after updates implies acceptance.
11. Contact Us
If you have questions, concerns, or requests related to your privacy or this policy, please reach out to us:
WhatsApp: +91 8374339356
Email: support@gold365gold.com
By using Gold365, you acknowledge and agree to the terms outlined in this Privacy Policy.
